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Impossible d'accéder au dashboard de mon App

SkynextSkynext Membre
dans Apple Developer Programs #1

Bonjour à  tous,


je poste mon premier message sur ce forum car depuis plus d'une semaine je suis incapable d'accéder à  l'administration de mon application sur iTunes Connect.Je parviens à  me connecter,à  accéder à  la section "manage my Apps" mais quand je sélectionne mon app j'obtient le message suivant : 


 


Unable to Process Request 


Your request could not be processed. For additional help, send an email to  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J'ai effacé les cookies et les donnés de navigation de Safari,essayé avec chrome et fierfox rien n'y fait.


J'ai contacté le support d'iTunes Connect aux US il y'a plus d'une semaine mais rien ne bouge.


Je dois soumettre une mise à  jour importante rapidement et je ne sais pas combien de temps la situation peut encore durer,...


Si quelqu'un a déjà  vécu la meme situation et peut m'aider,... 


 


un grand merci


 


Michaël      


Réponses

  • iLandesiLandes Membre
    #2

    une petite présentation ?


  • CéroceCéroce Membre, Modérateur
    #3
    Je pense que tu devrais essayer d'envoyer une demande à  nouveau.
    Essaie aussi avec un autre navigateur web, on ne sait jamais.
  • denis_13denis_13 Membre
    août 2014 modifié #4

    tu n'aurais pas un problème d'email (quotas ou liste rouge), parfois Apple envois des rappels quand ils demandent de signer les CGU qui changent de temps en temps. Ils t'ont peut-être répondu par mail sans que tu reçoives leur réponse? J'ai un ami qui avait un problème de contact car il y avait un spammer dans son quartier et son ip était black listée (ce n'était pas en France mais ca peut arriver partout).


  • SkynextSkynext Membre
    #5

    Merci pour votre réponse j'ai appelé Apple cette après midi pour leur parler des CGU et ils m'ont dit que je n'était pas le seul à  rencontrer ce problème.C'est donc bien un problème chez eux.


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